Crag Hall is committed to protecting your privacy and security. How and why we use your personal information is set out in this policy so you are informed and in control of your data.
From 24th May 2018, Crag Hall will ask customers to “opt-in” for marketing communications.
This is due to a change to the rules which govern how we can communicate with you and a new regulation on personal data (the General Data Protection Regulation) coming into force in May 2018.
You can decide not to receive communications or change how we contact you at any time. If you wish to do so please contact customer services by emailing firstname.lastname@example.org, writing to Knowsley Hall, Prescot, Merseyside L34 4AJ, or calling 0151 541 8610
We will never sell or share your personal data.
If you have any questions about this policy or how we use your personal data email email@example.com or write to; The Data Protection Officer, Knowsley Hall, Prescot, Merseyside, L34 4AJ.
2. CRAG HALL AND YOUR DATA
Your personal data (i.e. any information which identifies you, or which can be identified as relating to you personally) will be collected and used by Crag Hall (Stanley Enterprise), data controller number ZA264587
For the purposes of data protection law, Crag Hall will be the controller.
3. WHAT INFORMATION WE HOLD?
Personal data you provide
We collect data you provide to us. This includes information you give when making an enquiry, booking tickets, or booking an event.
Personal details (name, date of birth, email, address, telephone etc.)
We may collect information from social media where you have given us permission to do so, or if you post on one of our social media pages.
4. HOW WE USE YOUR INFORMATION
We use personal data to communicate with people, to promote the Crag Hall. This includes keeping you up to date with our news, updates, offers and events.
From 24th May 2018, Crag Hall will ask customers to ‘opt-in’ for most communications. This includes all our marketing communications (the term marketing is broadly defined and, for instance, covers, updates and events from Crag Hall).
This means you’ll have the choice as to whether you want to receive these messages and be able to select how you want to receive them (post, phone, email,).
You can decide not to receive communications or change how we contact you at any time. If you wish to do so please contact customer services by emailing firstname.lastname@example.org, writing to Knowsley Hall, Prescot, Merseyside, L34 4AJ or calling 0151 541 8610 (Lines open 9am – 5pm, Mon –Fri).
What does ‘marketing’ mean?
Marketing does not just mean offering things for sale, but also includes news and information about:
Our cultural events being held at the Hall;
Our award submissions;
Products, services and offers (our own, and those of third parties which may interest you);
5. FOR THOSE UNDER THE AGE OF 18 YEARS
We won’t send marketing emails, letters, calls or messages to under 18 year-olds.
6. HOW WE PROTECT DATA
We employ a variety of physical and technical measures to keep your data safe and to prevent unauthorised access to, or use or disclosure of your personal information.
Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means). Our staff receive data protection training and we have a set of detailed data protection procedures which personnel are required to follow when handling personal data.
Our site has CCTV and you may be recorded when you visit. CCTV is there to help provide security and to protect both you and Knowsley Safari. CCTV will only be viewed when necessary (e.g. to detect or prevent crime) and footage is only stored temporarily. Unless it is flagged for review CCTV will be recorded over.
Crag Hall complies with the Information Commissioner’s Office CCTV Code of Practice, and we put up notices so you know when CCTV is in use.
Where we store information
Crag Hall is based in the UK and we store our data within the European Union.
How long we store information
We will only use and store information for so long as it is required for the purposes it was collected for. How long information will be stored for depends on the information in question and what it is being used for. For example, if you ask us not to send you marketing emails, we will stop storing your emails for marketing purposes (though we’ll keep a record of your preference not to be emailed).
We continually review what information we hold and delete what is no longer required. We never store payment card information.
You can complain to Crag Hall directly by contacting our data protection officer using the details set out above. If wish to make a complaint which does not directly relate to your data protection and privacy rights, you can do so in accordance with our complaint policy.
If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at www.ico.org.uk
9. COOKIES AND LINKS TO OTHER SITES
Our website uses local storage (such as cookies) to provide you with the best possible experience and to allow you to make use of certain functionality (such as being able to shop online). Further information can be found in our Cookies Policy.
Links to other sites
Our website contains hyperlinks to many other websites. We are not responsible for the content or functionality of any of those external websites (but please let us know if a link is not working).
10. CHANGES TO THIS POLICY